Tag: Customer Service

PEORIA, Ill. – Caterpillar Inc. announced a reorganization in its dealer and customer support divisions. These changes are designed to improve and speed the...

LAYTONSVILLE, Md. – Ruppert Landscape added Robert Porter as Area Manager in our Gainesville Landscape Management branch. Porter, a resident of Warrenton, Virginia, brings 17...

My 18 years in the green industry have taught me that there is a predictable seasonality to what we do. Demand for estimates and...

Build sales and boost profits by educating clients and offering value-added services.

The most efficient landscape companies are those that keep a close eye on what may seem like minor details. Whether you operate a large...

The power of a person's personality and knowledge, whether they use it face to face with prospects or over the phone, can dramatically increase...

St. Louis is a great baseball town. The folks there love their MLB Cardinals, and why not? The team is the winner of 11...

Scotts Miracle-Gro Co. is taking a multimillion-dollar hit after the company took one of its most-popular products off the shelves in some states. It took...

Last month I wrote an introduction to online reputation management because it’s a vital piece to any business’s marketing plan. Negative reviews online could...

In any service business, the equation is simple: you can only bill for productive work, but you’ve got to pay your crews for every...

This summer, as part of our vacation to Scandinavia, my wife and I visited Iceland. This Nordic island knows how to treat tourists. Visiting...

A service revolution is afoot in almost every industry. Starbucks changed the way people drink coffee; not just because of its product, but because...

There's no doubt the landscaping business has changed in recent years. In 1986, when U.S. Lawns was founded, the commercial market was less crowded,...

Why starting your snow contract renewals this spring is a smart move.

Keeping It Green By Ron Hall The two most popular phrases in America are "all you can eat" and "it's free." It's unlikely that any...

Each year, U.S. companies lose an estimated $83 billion in sales they could have earned. Think it was because customers were dissatisfied with faulty products...

It's time to ditch the clipboard and embrace smartphones, Internet-ready tablets and other on-the-run customer service tools In 2010, Rottler Pest and Lawn Solutions of...

By Amy Hill, editor Recent headlines indicate that unemployment numbers in November were down in 43 states and that housing starts in the United...

Arizona company uses their assets to gain success Asset Landscaping company photo. PHOTOS COURTESY OF MATTHEW JOHNSON. Asset Landscaping in Phoenix, Arizona, started in 1995 and remained...

Connecticut Landscapes helps out their clients in difficult times ...