Tag: Customer Service
Tree Services Feature: Spring Tree Care Checklist
The spring season puts the lawn care business in full swing. As you gear up for this new season, remember that customers will also...
Finding Your Niche In The Market
How do you stand out from your competitors? Why should a homeowner call you before they call the other lawn and landscape maintenance company...
Winter Weather: Selling More Than Plowing
We all know that a heavy snowfall can do more than just make roads and sidewalks impassable. For property owners, the weight of the...
Turf Winter 2019 Issue
Turf Winter 2019 Issue
Table of Contents
Winter Weather Protection | Minimize your exposure to liability when planning and performing snow and ice management work.
Staffing In...
Six Essential Tips To Grow Your Lawn Care Business
Although providing high quality work is a must, any lawn care business owner can attest that delivering great work and staying on budget is...
Maximizing Customer Referrals
Most landscape maintenance and lawn care company owners will tell you that the best marketing campaign is word-of-mouth advertising. It’s free and easy to...
Landscaper Call Center Service Gains Funding
Slingshot, a customer engagement platform (or call center) for home services providers, such as landscaping firms, has closed a $2.4M seed round led by...
Fly-By-Night Guys Aren’t Taking Your Business
By Jake Hundley
From the Spring 2019 Issue
Does this sound familiar? “Hey John, we won’t be continuing lawn services with you. We’ve found someone that...
Keep An Eye On Lawn And Tree Disease
By Lindsey Getz
From the Spring 2019 Issue
As a lawn care operator, you’re in the business of producing well-maintained and lush green lawns and landscapes....
Looking To Increase Your Rates?
By Andrew Duncan
From the Spring 2019 Issue
One of the most common complaints I hear from business owners in the landscape field is that labor...
Three Cheers For Pavers In Hardscape Design
Sticker shock may deter a homeowner from choosing pavers for their driveway, patio or pool deck project, but these are most often the better...
Military Families Need Your Help
Winter 2019 is going to be a teeth-chattering cold one, with plenty of snow, according to the venerable Farmers’ Almanac. That's not the news...
Touchdown Turf: Survey Studies What It Takes To Have A Winning Season
In a recent survey of lawn and landscape professionals, Environmental Science, a business unit of Bayer Crop Science, garnered data that emphasized what nearly...
Lessons Learned From Angry Customers
In the seconds before answering a customer call or moments before a client meeting, keep in mind that the best way to initiate control...
Like A Boss: Replicating The Customer Experience — Even As You Grow
The key is to have every employee at each location conveying the same message to the customer.
Like A Boss: Making A Move Toward Inbound Marketing
Changing the process of a developed sales team can be challenging but patience and repetition are the key to reaching goals.
How To Handle Client Schedules
Keeping a good route and schedule is a main part of having an efficient and successful lawn mowing business. What happens when you finish...
How Do I Know When A Customer Is Wrong For My Business?
Saying "No" to a potential client is never easy. Even well-established businesses can have a hard time turning down work. But taking on the...
Boost That Special Employee-Customer Connection
Check out these five ways to build a team where front-line employees can work on engaging their customers.
Balancing Customer Service With Contract Terms
Keeping customers happy during unpredictable snowstorms is no easy task. When phone calls and emails start coming in with complaints or requests for more...
Firewise Landscaping
Expert advice on designing and maintaining reduced-risk landscapes in an era of extreme wildfires.
Unilock ® Scholarship Helps Shape the Landscape Industry
Unilock is accepting applications for their Paving the Future Scholarship. The winner will receive $5,000. Deadline for submission is 9/16/24.
Featured Videos
[VIDEO] Dickies®: Discover Workwear That’s Anything But Uniform
Looking for uniform solutions for your large team? An unmatched inventory and versatile looks are just a few reasons why companies trust Dickies®.
A Capital Idea
Ruppert Landscape meets multiple challenges to transform a live-work-play idea into reality at the Capital One Center.
Desert Decadence In An Arizona Landscape Design
Even in the extreme heat conditions of Southern Arizona, Desert Foothills Landscape designed and installed a stunning, functional landscape while also being water and climate conscious.
Is Your Insurance Snow Blind?
Unique risks involved with snow and ice removal mean that adequate insurance coverage is critical to protecting your business.
Compact Cleanup Solutions
In the wake of snowstorms and natural disasters, it's essential to be prepared with versatile equipment to support restoration efforts.